Casino Customer Management SaaS Platform
Multi-Tenant SaaS Solution with Biometric Identification & Financial TrackingWe designed and developed a Subscription-Based Casino Customer Management System that enables casino operators to manage walk-in customers, distribute promotional credits, track finances, and monitor operational activities — all from a centralized web platform.This solution follows a multi-tenant SaaS architecture, where each casino operates independently under its own subscription while the Super Admin manages licensing, usage, and revenue across all clients.The system integrates with Palm / Face Scan Devices to ensure fast, secure customer identification and to automate repeat-visit recognition without manual verification.
Business ObjectiveCasinos often struggle with:
- Managing walk-in customers manually
- Tracking welcome credits and promotional payouts
- Monitoring staff-level fund usage
- Identifying returning customers quickly
- Controlling operations across multiple staff roles
System Architecture (SaaS Model)• Built as a multi-organization SaaS product• Each subscription creates a separate Admin workspace• Super Admin controls:Client onboardingSubscription lifecycleRevenue trackingSystem-wide analytics
Role-Based Access Control (RBAC)The platform is structured around real-world casino operational hierarchy:
Super Admin (Platform Owner)
- Onboards new casino clients (creates Admin accounts)
- Manages subscription billing & activation
- Tracks SaaS revenue and usage analytics
- Has full visibility across all tenants
Admin (Casino Owner / Operator)• Manages internal casino operations• Creates and controls:ManagersAttenders• Views:Customer databaseFinancial reportsFund allocations & usage summaries
Manager (Floor Supervisor)• Allocates daily operational funds to Attenders• Reviews and reconciles end-of-day balances• Monitors:Customer visitsDistributed welcome creditsStaff-level financial accountability
Attender (Front Desk Operator)
- Registers walk-in customers via biometric scan
- Identifies returning customers instantly
- Assigns welcome money from allocated funds
- Tracks daily distribution and submits remaining balance
Biometric-Based Customer IdentificationIntegrated with Palm / Face Scan APIs to provide:
- Instant recognition of returning customers
- Elimination of duplicate registrations
- Secure identity validation
- Faster check-in process
- Accurate visit history tracking
Customer Lifecycle ManagementNew Customer Flow
- Palm / Face Scan
- Profile Creation (Name, DOB, Phone, Photo, etc.)
- Welcome Credits Assigned
- Visit Logged Automatically
- Biometric Scan
- Existing profile fetched instantly
- Welcome credits issued again (as per policy)
- Visit history updated
Core Functionalities
Multi-Tenant SaaS Subscription SystemEach casino operates in its own isolated environment under a monthly subscription model. Role-Based User ManagementGranular permission system for Super Admin, Admin, Manager, and Attender workflows. Biometric Device IntegrationPalm / Face Scan APIs used for customer identification and automation. Welcome Credit Distribution EngineTracks promotional money issued per visit and per customer. Daily Fund Allocation & ReconciliationManagers assign operational funds and validate end-of-day balances.
